Legal
Privacy Policy
Effective 15 October 2026
This policy explains how Anstel Pty Ltd collects and handles personal information through anstelglobal.com, including enquiries about Autonautics products and services.
Information we collect
We may collect information you submit through contact or demo forms, including your name, work email, telephone number, organisation, country, product interests and message. We may also receive standard technical information such as IP address, browser type, referring page and website interaction data through hosting, security and analytics services.
How we use information
- Respond to sales, support, partnership and employment enquiries.
- Arrange demonstrations and assess product or deployment requirements.
- Operate, secure, measure and improve the website.
- Meet legal, regulatory and record-keeping obligations.
- Send relevant business communications where permitted, with an opt-out where required.
Legal basis and consent
Depending on location and context, we process information with consent, to take requested pre-contractual steps, for legitimate business interests, or to comply with legal obligations.
Sharing and international handling
We may share information with Anstel group operations and service providers supporting hosting, communications, analytics, security and customer management. Because Anstel operates across Australia, India, Fiji, Papua New Guinea and New Zealand, information may be handled across borders with reasonable contractual and security safeguards.
When you submit a contact or demo form, the details you enter are also delivered to our support team by email through FormSubmit (formsubmit.co), a third-party form-to-email service. FormSubmit receives the submitted details only to deliver them to us and processes them under its own privacy terms.
Retention and security
We retain personal information only as long as reasonably required for the purpose collected, business records and legal obligations. We use reasonable technical and organisational controls, but no internet transmission or storage method is completely secure.
How Anstel protects customer information
Anstel applies organisational and technical safeguards to protect customer information processed through Autonautics and its supporting systems.
- Encryption: Information is protected during transmission and, where applicable, while stored.
- Secure authentication: Account controls help prevent unauthorised access to Autonautics.
- Role-based access: Users receive access according to their authorised responsibilities.
- Audit logs: Relevant account and system activities may be recorded to support security reviews and investigations.
- Backups and recovery: Operational data is backed up and supported by recovery processes designed to maintain service continuity.
- Security monitoring: Anstel monitors relevant systems and access activity to identify and respond to potential security issues.
- Privacy requests: Customers and individuals can submit privacy-related enquiries or requests through the contact form or using the contact details below.
Your choices and rights
You may request access, correction or deletion of personal information, object to or restrict certain processing, or withdraw consent where applicable. Rights vary by jurisdiction. We may need to verify your identity before completing a request.
Cookies and analytics
The website may use essential browser storage and analytics technologies. Browser settings can limit cookies, although some functionality may be affected. We will update this policy if additional tracking or consent controls become necessary.
Third-party links
Third-party websites have their own privacy practices. Anstel is not responsible for their content or handling of information.
Contact
Privacy questions or requests may be sent to sales@anstelglobal.com or Anstel Pty Ltd, Suite 18, 12 Tryon Road, Lindfield NSW 2070, Australia.
Updates
We may update this policy to reflect changes in the website, services or legal requirements. The effective date above identifies the current version.